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Across 49 Google reviews, the single most decision-relevant pattern is response time: Steve is not marketing himself as 'fast' — customers across multiple separate incidents describe him arriving in 10 to 15 minutes, on Sundays, evenings, and public holidays, charging only the standard callout fee. From the 39 reviews we analysed, every mention of pricing comes back positive, and several customers specifically note he charged less than expected or fixed bonus issues without upselling.