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From just 5 of the 26 Google reviews we were able to analyse, the clearest pattern is that Rob personally handles or directly oversees every job — customers name him specifically across entirely different project types, which is notable for a business operating with a small team. The standout signal for homeowners in a bind: two separate customers mention Rob taking on work that others had already declined, which suggests he's worth calling even if you've already had a knockback elsewhere.