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Based on only 5 reviews drawn from 189 total on Google, the clearest pattern is a strong in-store experience — named staff like Sherry, Leanne, and installer Peter consistently draw individual praise for their knowledge and care. Two of the five sampled reviews describe missed installation appointments with little proactive communication, which is worth noting when booking: both cases were eventually resolved after the customer followed up directly, and one reviewer credits manager Rob for acting quickly once contacted.