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Based on only 5 of 50 Google reviews sampled, the clearest pattern is Scott himself — every reviewer who names a person names Scott, and the feedback is consistent: he shows up when he says he will, charges what seems fair, and doesn't push unnecessary work. That last point matters — one customer explicitly noted he was steered away from an expensive fix toward a better-value solution, which is the kind of honesty that's easy to skip when you're the sole operator setting your own prices.