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Across 25 Google reviews, the clearest pattern is a sharp split in experience: customers who had smooth, well-managed builds consistently praise the team — especially Jaime, Carly, Dave, and Sam — for transparent pricing, personal attention, and clean, on-time installs. From the 20 reviews we analysed, however, four customers separately describe disputes that reached NCAT or the courts, and a handful more report difficulties getting post-install issues resolved.