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Across the 50 Google reviews we analysed, the most decision-relevant pattern is the end-to-end ownership of the job: customers who buy, install, and later need a repair handled by the same team report a notably smoother experience than those who expected installation to be included and found it wasn't — one reviewer was surprised on delivery day that installation required a separate booking and a separate cost. That mismatch between expectation and reality is worth confirming at point of sale: ask specifically what is included in the quoted price and whether the installation date is locked in before the appliance leaves the warehouse.