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Across 41 of 63 Google reviews analysed, the clearest pattern at Advanced Pools is the gap between how long-term customers experience the business versus first-timers: customers with 10, 20, and even 30 years of loyalty consistently praise the diagnostic speed, honest advice, and willingness to fix things without charging labour. Three reviews in the sample raise concerns about responsiveness — one new customer had a booking cancelled days out with no alternative offered, another waited nearly a month for a quote callback — so if you're a first-time customer in peak season, it's worth calling ahead to confirm they're taking new bookings before you plan around them.