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Across the 24 reviews we analysed from a total of 27 on Google, the clearest pattern is that named staff — particularly Jan, Sarah, and installer Tom — carry a disproportionate share of the praise, which suggests the experience varies somewhat by who handles your job. The review trajectory is worth noting honestly: earlier reviews cluster at five stars, while the more recent window shows more spread, including one one-star review citing repeated measurement errors on a door screen and a same-day invoice-plus-overdue-notice.