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Across 36 Google reviews, the clearest pattern with Affinity is how consistently the full replacement experience holds together end-to-end — quote turnaround, contract paperwork, onsite sequencing, and cleanup all get named individually by different reviewers, not just as a vague sense of professionalism. From the 32 reviews analysed, named team members appear repeatedly: Alex coordinates client-facing work, Brandon manages scheduling pressure and material sourcing, and field crew like Matty, Jay, and Charlie get called out for punctuality and not taking shortcuts even in bad weather.