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Across 15 of 17 Google reviews analysed, the clearest pattern is that customers rarely feel left in the dark — scheduling updates, prompt replies to questions, and proactive communication about delays are mentioned across nearly every review, which matters a lot on a renovation where you're living around trades. Sheryl's role as the first point of contact is specifically praised for making the process feel managed rather than chaotic from day one, and the team's practice of forwarding warranties, insurance documents, and invoices without being asked signals a business that treats paperwork as part of the job rather than an afterthought.