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From 23 of the 25 Google reviews we analysed, the clearest pattern is that customers return to Steven year after year — five reviewers specifically mention using him for a decade or more, which is a rare signal of trust in a trade where people shop around for every job. He's particularly well-suited to hot water emergencies: multiple reviews describe him arriving quickly, rigging up a temporary supply while a replacement unit is sourced, and getting households back online within 24 hours.