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From 12 of the 13 Google reviews we analysed, the clearest pattern is owner Mitch showing up in person, doing the work himself, and leaving customers with roofs they describe as looking brand new — that personal accountability is the main reason to consider this business. That said, this is a small sample, and the recent half of reviews averages noticeably lower than the earlier half, which means the picture is not uniformly glowing; one customer reported being ghosted after an initial job and follow-up quote, so it's worth confirming scope and next steps in writing before work begins.