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Based on only 5 of the 67 Google reviews we were shown, the clearest pattern is that named staff — Jo, Adam, and Levi — are doing the work themselves rather than rotating through different contractors, which gives repeat customers a predictable experience. Across those 5 reviews, every single one was 5 stars, and the standout detail is a customer whose original Andersens flooring lasted 32 years before they came back for a replacement — that kind of return visit says something about product quality that a rating alone doesn't.