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Across 31 of 34 Google reviews analysed, the most consistent pattern is the combination of knowledgeable in-store advice and installers who show up on time, work efficiently, and leave the space clean — a pairing that's less common than it sounds and worth weighting when you're mid-renovation. Named staff members Rebecca, Robyn, James, and Andrew each appear in reviews with specific praise, suggesting the team is stable and experienced rather than high-turnover.