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Across 50 of their 128 Google reviews, the most striking pattern is how often customers name specific staff members and describe feeling genuinely listened to rather than sold at — Nathan, Keegan, Joe, and Ryan each appear across multiple independent reviews with consistent praise for honesty and patience. The installation crews get nearly as much credit as the sales team: reviewers describe furniture being moved, floors being swept before underlay goes down, finished rooms being vacuumed, and all waste removed — details that matter when you're handing over a home.