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Based on only 5 of 80 Google reviews we were able to analyse, the clearest pattern is that Steven is personally involved in communication from quote through completion — multiple customers name him directly and cite his responsiveness as a reason they'd return or refer. The team structure is clearly defined: Madelyne manages the front end, Tom handles on-site inspections and options, and Steven oversees the work itself, which means homeowners aren't chasing anonymous staff for updates.