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Based on only 5 of the 96 total Google reviews we were able to analyse, the clearest pattern is that the pre-build experience — design consultations, shell selection, and contract paperwork — draws consistent and specific praise by name. Teura Taylor, Ed, Luke Godden, Loreisha, and Kira are each called out individually across multiple reviews, which is unusual and suggests the team structure is stable enough that customers reliably interact with the same people.