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Across the 13 reviews we analysed from a total of 18 on Google, the clearest pattern is that individual team members — especially sales consultants Aldo and Emma — deliver well above expectations, while a smaller number of customers have hit real frustration with post-installation coordination: incomplete works requiring multiple return visits, trades arriving unequipped, and compliance issues needing follow-up after handover. That inconsistency is worth weighing, even though positive experiences outnumber negative ones in this small sample.