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From the 14 reviews analysed (out of 22 total on Google), the clearest pattern is that Brian and Aaron are praised for straightforward diagnostics and follow-through — customers mention them correcting problems created by other pool operators, then returning to check results unprompted. That said, this is a small sample with some real inconsistency: ratings in the more recent period skew lower, including a serious complaint about a pool renovation where paint peeled and the reviewer claimed no QLD builder's licence was held for that work.