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Based on only 5 of 9 Google reviews analysed, the clearest takeaway is a split between solid on-tools quality — particularly from Jamie on repair and correction work — and frustration around responsiveness once a job is paid or when plans change. Two of the five sample reviews raise post-payment or last-minute communication issues, which clears the threshold worth flagging: one customer couldn't get a response about a defective bench top, another had a kitchen job cancelled at the eleventh hour after deposits had already been paid to other trades.