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Based on only 11 Google reviews — 10 of which we analysed — the clearest pattern is that customers feel they were treated fairly on price and not kept waiting, which are the two things that matter most when you're locked out or urgently need a lock changed. Russ is the technician customers mention by name and consistently credit with both the hands-on work and the pricing call, while Shanae is noted for her professionalism on the customer service side.