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From the 12 reviews analysed out of 20 on Google, the clearest pattern is a split experience: customers who get through to Chris or Ramiz tend to report prompt, friendly service and practical advice, while a cluster of three reviewers — across the same review window — mention calls or enquiries going unanswered entirely. That's a meaningful proportion of a small sample, and it's worth noting the recent reviews trend lower than earlier ones, suggesting responsiveness may be inconsistent rather than uniformly strong.