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Across 35 Google reviews — 33 of which we analysed — the standout pattern is Reza's responsiveness: multiple customers describe contacting him with an urgent fault and having it resolved the same day, which is unusual in a category where most installers book days out. The after-sales behaviour is worth noting for homeowners nervous about being left stranded post-install: reviewers describe him answering questions months later and returning for free inspections without being asked.