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From the 50 reviews analysed, the clearest differentiator is the in-person consultation model — James Harris in particular has earned trust by telling customers their property isn't suitable for solar rather than pushing a sale, then returning when they move to a better site. Across the sample, the physical installation quality is rarely questioned; complaints cluster around what happens after the job is done — a handful of customers (around 5 of 50) describe difficulty getting callbacks or resolution when something goes wrong post-install, and the sample's recent reviews trend lower than earlier ones, suggesting this is worth asking about directly.