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Across 22 of 29 Google reviews analysed, the pattern that stands out most clearly for homeowners is the combination of deep product knowledge and a genuinely low-pressure sales approach — staff are repeatedly described as knowledgeable and helpful without being pushy, which matters when you're making decisions about tiles that will be permanent. Tony and Angela are both named across multiple reviews, giving you a sense of who you'll actually deal with: Tony tends to field the practical how-to questions (especially useful if you're tiling yourself), and Angela handles counter service with consistent praise.