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Across 19 of 25 Google reviews analysed, the clearest reason to walk into this store rather than ordering tiles online is the staff's ability to build a complete materials list — grout, adhesive, tapware, vanities — so your tiler isn't waiting on a follow-up order. Named team members Leonie, Kirsty, Amanda, Daphne, and Mark each appear in multiple reviews, and the pattern suggests you're likely to deal with someone experienced rather than a rotating casual.