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Across all 15 Google reviews on record, a clear split emerges: earlier jobs drew consistent praise for Kacie and the crew's punctuality, tidy installations, and willingness to flag problems outside scope — the kind of work that earns six-star mentions. The more recent half of reviews tells a different story, with two separate customers raising concerns about upfront payment demands and unresolved follow-through after money changed hands; the Office of Fair Trading was referenced in one complaint regarding deposit practices, which is worth raising directly before you commit to anything.