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Based on only 5 of the 13 Google reviews we had access to, the standout pattern is Bob's willingness to recommend the right system for a home rather than the most expensive one — multiple customers flag this specifically, which is worth noting given how often upselling is a complaint in the HVAC category. Every review in the sample names Bob directly and describes completed work, not just quotes, so there's no gap between consultation and follow-through that you'd want to probe.