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Barry and Janet's track record across 13 Google reviews — the full picture available — is genuinely polarised: most customers report smooth, affordable interstate moves with standout communication from Janet, while a handful describe delivery-day problems including crew capacity issues and items damaged in transit. The split matters here: 10 of 13 reviewers are satisfied, but the concerns that do appear (crew health limiting unloading, damage without follow-up, and equipment not matching the job requirements) are specific enough that they're worth asking about before you book.