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From the 18 reviews we analysed (covering nearly all 20 on Google), the clearest pattern is that customers who engage properly with Jess during the selection process come away very satisfied — she's named repeatedly as a genuine product expert who steers people toward the right fit rather than the priciest option. The installation team's on-site manner is another consistent note: multiple independent reviewers mention the crew being courteous and careful, which matters when tradespeople are moving through your home.