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Across all 27 Google reviews on record, the clearest pattern is reliability — customers who had been let down by no-shows or overpriced quotes from other operators repeatedly describe Chris arriving on time, diagnosing the fault quickly, and finishing the job the same day. The 27-review sample spans about six years, and the recent half averages 4.7★ compared to a perfect 5★ in the earlier period, reflecting some variability that's worth noting — one customer reported a dispute over TV placement height and felt their concerns weren't resolved to their satisfaction after the job was done.