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Across 50 of 70 Google reviews we analysed, the clearest pattern is that customers who engage directly with Jess or Victor for a design consultation come away consistently satisfied — builders and multi-project renovators return repeatedly specifically because of that hands-on guidance. For straightforward tile or paver purchases without a design element, the experience is more variable: a handful of customers reported delivery delays on time-critical orders and billing discrepancies that required follow-up to resolve, suggesting the business performs best when there's an established relationship or active communication throughout the order.