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Across 50 of their 628 Google reviews, the most striking pattern is that customers return specifically for difficult jobs — stains they've already tried to remove themselves, rental carpets with a decade of wear, couches that have hosted large dogs daily — and consistently report results beyond their expectations. The named team members (Braden, Tristan, Dave, Connor) appear repeatedly enough that you can reasonably request a specific technician based on your job type: Braden for stubborn stains and end-of-lease work, Tristan for animal soiling in rentals, Dave for delicate or aged flooring.