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Across 18 Google reviews — with 16 reviewed here — the standout pattern is that both named partners, Bill and Wayne, are called out individually by satisfied customers, which is a reliable signal that this isn't a faceless operation where service quality varies by whoever answers the phone. The business has been trading for around 22 years and a handful of reviewers specifically mention returning for over a decade, which tells you something about consistency that a star rating alone can't.