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Across 42 of 48 Google reviews analysed, the standout pattern is repeat business — multiple customers mention coming back for a second or third install, and one reviewer documents a relationship spanning from a 2017 quote through a 2018 move, a health crisis, and eventual installation, with the team staying patient throughout. Lawrie is named in the majority of reviews as the face of the business, handling quotes and site visits personally, which is meaningful for a ducted system purchase where the design decisions made at quoting stage directly affect how the system performs.