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Based on only 5 of 353 Google reviews sampled here, the clearest pattern is that customers who switched from large national alarm companies specifically note the price difference and the quality of communication — one homeowner found the written quote nearly half the cost of a major competitor's. Technicians Tory and Conner are named across multiple accounts and praised for explaining work before starting, arriving on time, and providing itemised invoices that break down exactly what was done and why.