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Across 51 Google reviews — with 50 of those analysed here — the standout pattern is longevity: multiple customers explicitly mention 10, 12, or 15 years of repeat use, which is a more meaningful signal than any single five-star rating. Dan is the consistent thread across all of it, personally fielding calls, explaining options before work starts, and showing up for after-hours emergencies including a Christmas Eve hot water failure.