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Based on only 5 of the 127 Google reviews we were able to analyse, the clearest pattern is that Scott personally handles jobs across a wide range — warranty repairs, new installs, and ducted servicing — and repeat customers specifically seek him out by name rather than just the business. The sample is small enough that you should treat it as a directional signal rather than a definitive picture; the broader pool of 127 reviews carries more weight for your own due diligence.