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Across 28 Google reviews, the clearest pattern is a tightly run operation where the office (Rebecca) and the field crew (Jon, Tom, Rob, Rowan) are each praised independently — this isn't a business where one great technician carries a weak admin setup, or vice versa. The 26 reviews we analysed cover a wide range of work: new ducted installations in tricky older homes, split system servicing, unit relocations, and repairs after failed diagnoses elsewhere, giving a reasonable picture of what they're capable of across different job types.