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Only 8 total Google reviews to go on — a small sample that makes any pattern harder to confirm — but the standout signal across the positive reviews is Trent's personal involvement and communication on residential jobs, particularly driveways. Two of the seven reviews we analysed describe scheduling problems: one customer reported multiple no-shows with no contact, and another never received a follow-up after responding to a quote request — that's a meaningful proportion of a small sample and worth taking seriously.