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Across 35 Google reviews — 31 of which we analysed — the standout pattern for Connected is the team structure: Scott and Karen handle client communication and quoting with enough transparency that multiple customers mention being walked through options before committing, which is rarer than it sounds in the electrical trade. Jess, Craig, Reagan, and Tom are each named in reviews for specific jobs, suggesting the business has enough depth that you're not solely dependent on Scott showing up.