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Across 49 of Copper Electrical's 55 Google reviews analysed, the single most consistent pattern is reliability in the literal sense — customers repeatedly note the team shows up exactly when they said they would, which is the complaint that kills most tradie relationships before it starts. Mitch is named personally in the majority of reviews and functions as the primary point of contact, though Ben, Trent, Pat, and Dan each appear by name with their own praise for workmanship and communication.