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Only 9 reviews to go on, so treat this as an early read rather than a statistically deep picture — but those 9 reviews are unanimous and span nearly six and a half years, which reduces the chance this is a short burst of goodwill. The most decision-relevant pattern is how specific the praise gets: clients don't just say they're happy, they name Michael for on-site craft and Gillian for design guidance, describe transparent cost agreements, and in one case return for a third build — the kind of detail that's harder to fake and more useful than a star count.