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Based on only 11 Google reviews, the picture here is genuinely split — six reviews are 5-star and five are 1-star, with almost nothing in between, so the average rating conceals a sharp divide rather than a middle-ground experience. The strongest pattern among the positive reviews is technician-specific: Paul, Jay, and Clint are each named for doing solid work, and the after-sales response when things go wrong has been praised in at least two separate accounts.