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From 15 of 21 Google reviews analysed, the clearest pattern is a well-defined team where each person has a distinct role — Angela on client relationships and vision, Katrina on design and colour, Nardia on installation scheduling, and Andrew on the physical install itself. That level of specialisation is uncommon for a business only two years in, and it shows up repeatedly in how customers describe the process as 'seamless.' Worth noting: two reviews raise concerns about post-installation disputes and installation workmanship, so it's worth asking upfront how they handle situations where the finished product doesn't meet expectations.