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Across all 32 Google reviews analysed, the defining pattern is an unusually hands-on approach to closing the sale: staff — particularly Darren — regularly load rugs into their own car and drive to customers' homes, making it far easier to confirm sizing and colour match than any in-store guess. The 32 reviews span a 22-month window and average 4.8★ in this period, with the earlier half rating higher (5★) than the more recent half (4.5★), pointing to some variability in consistency — so it's worth confirming with staff upfront exactly what the home-trial terms are, including the return window, to avoid any misunderstanding on the day.