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From 36 of 50 Google reviews analysed, the clearest pattern is a split between two very different customer experiences: people who engaged Glenn and the crew for actual restumping or structural work generally came away impressed — praising professionalism, fair pricing, and clear communication — while walk-in yard customers have a largely positive but more variable time depending on which staff member they encounter. The one pattern worth flagging honestly is responsiveness: three separate reviewers across multiple years described leaving quote requests that were never returned, including one who waited four months after a follow-up call.