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Based on only 5 of the 135 Google reviews we were able to analyse, the standout pattern is the handover experience — every customer in this sample mentions being walked through the app, camera settings, or system operation before the technician left, which is the kind of detail that separates an install-and-go crew from one that treats the job as done when the customer actually understands it. Named technicians Jason and Matt both appear across multiple reviews with specific praise, suggesting you're likely to get the same faces rather than whoever's free that day.