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Based on only 5 reviews from a pool of 165, the clearest pattern is the pairing of Sarah (consultations) and Dominic (installation) — multiple customers single out both by name, which is a better signal than generic praise for 'the team.' The small sample reviewed here is uniformly positive, and the overall 4.9-star average across 165 reviews suggests this isn't a recent spike. If you're comparing quotes, it's worth noting that one reviewer said Sarah's service alone made a second quote unnecessary — not because the price was dramatically lower, but because the consultation itself built enough confidence.