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Based on only 5 reviews from a sample of 852 total Google reviews, the clearest pattern is that Dodds sends named, paired technicians — Noah, Justin and Bailey, Ethan — each with a defined role, rather than a single generalist showing up alone. The most practically useful detail for hiring: multiple reviewers credit the office team specifically for handling the coordination and queries, which suggests calling ahead with questions about scheduling or scope is likely to get you a straight answer rather than a runaround.